We will not under any circumstances release your child into the custody of anyone other than his or her parent or legal guardian, or contacts as indicated by the signatures on our contract. If you wish to have anyone else pickup your child, YOU will need to submit it in writing.
Late Pickup or Early Drop Off Policy:
Unplanned care outside of contract hours is billed at a rate of $1 per minute. This rate applies at exactly one minute outside of your contracted hours, so if you are late to pick up your child, you will be charged for any portion of time outside of your contracted hours. For example, if your childcare contracted time ends at 5:30 pm, and you pick your child up at 5:35, you will be charged a $5 late fee. If your contracted time ends at 5:30 pm and you arrive at 5:50 to pick up your child, you will be charged $20. This policy is strictly enforced as Aunty’s Childcare has to pay employees overtime when you are late, and we don’t always have space for your child to stay past his or her contracted hours per our license.
We are open 7:30am – 5:30pm. Although staff members do arrive early, it is important that you do not bring your children into our care until 7:30am as we are taking the time needed to prepare for the day. We are here for 10+ hours a day with a group of 10-12 children each, and although it may not seem like being a few minutes early is a big deal, it does limit us as we are not able to change out laundry or take out the recycling when children are present. Plus – we just need some peace and quiet in the morning to maintain balance. We will occasionally make exceptions if you must drop off early for a special circumstance.